Office Administration

Finance Functions

Book-keeping
Data entry
Collating timesheets
Preparing payroll
Creating Invoices
Sending invoices
Chasing outstanding payments

Incoming and Outgoing Call Management

Answer your incoming phone calls
Make proactive outgoing calls
Handle client contact & call screening

When you’re busy working it’s difficult to make time to answer your calls and to proactively call customers.
Let us provide your customers with an excellent standard of customer service by answering and dealing with your calls. We will represent your organisation and tailor our approach and response to suit your needs and requirements.
For those enquiries that need your attention we will establish your customers’ requirements and prioritise call-backs for you.
We can also make general outbound calls on your behalf or proactive lead generation calls in conjunction with our sister company, Proway Marketing.

Live Web Chat Service

Provide better customer service and support by allowing your clients to ask questions online via your website.

This is also a great way of capturing new clients.